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  • Corporate

    The Golf Channel hit a hole in one with the revitalization of part of its Orlando campus. The channel turned to Walker Design LLC to create a high-functioning, multi-use space within a 1,200-square-foot area. The space holds conference and training areas plus a genius bar. It has fully integrated audio/visual technology, integrated writable surfaces for informal gatherings and multiple movable seating options that can house 150 occupants. The floor and ceiling patterns reflect lively, pixelated textures to contrast with and balance the static walls. Photography by Chad Baumer Photography.

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  • Healthcare

    UCHealth Longs Peak Hospital in Longmont, Colo., was designed by EYP Health to be an expandable, site-adaptable inpatient chassis that UCHealth could use at other locations. The new 210,000-square-foot hospital provides more than 50 inpatient beds and room to expand to more than 100. The hospital features an intensive care unit, operating rooms, a Level III trauma center and emergency department, advanced cardiac services, a birth center with a Level II special care nursery, a surgery center and 24-hour retail pharmacy, lab and imaging services. Photography by Jim Roof.

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  • Education

    Do football facilities engender championships? Clemson University believes so. The 2016 National Champs invested $55 million in a new 142,500-square-foot facility designed by HOK. The Allen N. Reeves Football Complex further elevates Clemson’s program and promotes the recruitment, training and development of student-athletes. The facility is adjacent to Clemson’s Indoor Football Practice Facility and the existing outdoor practice fields, bringing all football activity into close proximity allowing for more efficient daily operations. Photos courtesy of HOK.

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Corporate

The McMorrow Corporate Facilities Management Report presents news, information, feature articles, conferences, and products and services for commercial/corporate facility executives and administrators, property managers, and specifiers including architects, designers, and engineers charged with maintaining the workplace for optimal productivity, functionality, and retention of the workplace professional.

The McMorrow Corporate Facilities Management Report presents news, information, feature articles, conferences, and products and services for commercial/corporate facility executives and administrators, property managers, and specifiers including architects, designers, and engineers charged with maintaining the workplace for optimal productivity, functionality, and retention of the workplace professional.

Healthcare

The McMorrow Corporate Facilities Management Report presents news, information, feature articles, conferences, and products and services for commercial/corporate facility executives and administrators, property managers, and specifiers including architects, designers, and engineers charged with maintaining the workplace for optimal productivity, functionality, and retention of the workplace professional.

Government

The McMorrow Corporate Facilities Management Report presents news, information, feature articles, conferences, and products and services for commercial/corporate facility executives and administrators, property managers, and specifiers including architects, designers, and engineers charged with maintaining the workplace for optimal productivity, functionality, and retention of the workplace professional.

Sustainable

The McMorrow Corporate Facilities Management Report presents news, information, feature articles, conferences, and products and services for commercial/corporate facility executives and administrators, property managers, and specifiers including architects, designers, and engineers charged with maintaining the workplace for optimal productivity, functionality, and retention of the workplace professional.

BOMA 360 Buildings outperform competition in tenant satisfaction

Bomaoutperforms

According to new analysis by Kingsley Associates, buildings that have earned the BOMA 360 Performance Program® designation have higher tenant satisfaction scores in all 55 rating areas as compared to commercial office buildings without the BOMA 360 designation. These results continue a multi-year trend of BOMA 360 buildings significantly outperforming those without the designation. Among other findings, tenants in BOMA 360 buildings report being significantly more likely to renew their lease and recommend the property to others.

BOMA 360 is a commercial real estate designation developed by the Building Owners and Managers Association (BOMA) International that recognizes all-around excellence in building operations and management. The program benchmarks building performance in six key areas: operations and management; security and safety; training and education; energy; environment and sustainability; and tenant relations. Since the program’s inception in 2009, more than half a billion square feet of commercial space has been designated.

“These findings make it clear that achieving the BOMA 360 designation is the single most effective way property professionals can increase tenant satisfaction scores,” said BOMA International Chair Rob Brierley, BOMA Fellow, managing director of Real Estate Management Services and Executive Vice President of Colliers Boston. “As our current designees already know, the BOMA 360 program serves as an important training tool for building staff, aligning a property for optimal building operations and management and the best possible tenant experience.”

Kingsley Associates, the global leader in tenant satisfaction studies, measured tenant satisfaction in dozens of quantitative rating areas, including property management, leasing, maintenance, security and property features. Key highlights include:

  • Tenants in BOMA 360 buildings expressed high overall satisfaction with property management, scoring the properties an average of 4.49 out of 5 compared to 4.28 in non-designated buildings.
  • BOMA 360 tenants also were more likely to recommend their property to others—a score of 4.47 versus 4.23—and reported higher value for amount paid and stronger intention to renew than tenants in non-designated buildings.
  • Tenants were particularly pleased with the professionalism and courtesy of the building staff in BOMA 360 buildings, scoring them 4.76 out of 5.
  • Likewise, BOMA 360 tenants found their property management teams more accommodating, giving them higher marks for accessibility, communication, problem resolution and responsiveness, with scores ranging from 4.55 to 4.65 compared to scores as low as 4.36 in non-designated buildings.
  • BOMA 360 tenants felt more secure, scoring their buildings higher in quality of security personnel, security policies and procedures, after-hours security and security responsiveness. BOMA 360 tenants rated their overall sense of security 4.46 as compared to only 4.25 in non-designated buildings—a slightly wider gap than the last survey.
  • Once again, tenants rated BOMA 360 buildings much higher in overall satisfaction with the commitment to sustainable building operations. BOMA 360 buildings were rated 4.22 in this category as compared to only 3.91 in non-designated buildings.

These findings are based on an analysis of more than 4,400 tenants in nearly 240 BOMA 360 buildings compared to the Kingsley Index℠, the largest and most comprehensive performance-benchmarking database for tenant satisfaction. For more information about the BOMA 360 Performance Program, please visit the BOMA 360 webpage.