GetWellNetwork®, Inc., the leader in Interactive Patient Care™ (IPC) solutions, announced that Boston Children’s Hospital successfully went live with phase one of a two-phase implementation of IPC to further enhance the hospital’s renowned pediatric patient experience. Phase one went live in late August 2016 and phase two is underway.
In phase one, Boston Children’s deployed GetWellNetwork on TVs in more than 250 patient rooms, engaging pediatric patients and families in the care process through the Teen Experience and GetWellTown, fun and interactive age-based user experiences. With bi-directional integration between GetWellNetwork and the hospital’s Cerner EMR system, care teams assign and document educational videos to patients and their families to help them learn more about their condition(s), remain safe and at rest during their stay, and prepare for discharge.
Phase two will expand the GetWellNetwork inpatient solution to 396 Boston Children’s beds, add the Interactive Patient Whiteboard™ to enhance communications between families and care teams at the bedside, and integrate myGetWellNetwork™ with the hospital’s MyChildren’s patient portal to extend patient engagement and education beyond the hospital walls. This phase will also include functionality to administer the Child Hospital Consumer Assessment of Healthcare Providers Survey (Child HCAHPS) through the GetWellNetwork system on the day a patient is discharged. Boston Children’s Hospital’s Center of Excellence for Pediatric Quality Measurement (CEPQM) teamed with GetWellNetwork in this innovative approach to collect patient and family feedback, better understand the pediatric experience and advance the quality of children’s health care.
“To maintain a standard of excellence in pediatric care, we strive to ensure that our patients and their families are engaged throughout their care journey and have access to the best tools along the way,” said Susan Shaw, vice president and associate chief of Nursing and director of Clinical Operations. “Our care teams use GetWellNetwork to empower patient and family participation and decision-making through interactive education and medication teaching, while also providing an enjoyable experience. We look forward to expanding the impact of IPC on patient and family satisfaction with their care, as well as extending the reach of these tools to the home.”
U.S. News & World Report ranks Boston Children’s the number-one pediatric hospital in the United States. The hospital has also earned Magnet® designation, which signifies the highest-level nursing care, and has been named a “Top Hospital” for quality, safety, and efficiency by the Leapfrog Group, a nonprofit organization that advocates for hospital transparency. GetWellNetwork becomes another layer of assurance that families can rely on to know that they are receiving quality care.
“As leaders with a bold vision for patient and family engagement and technology, Boston Children’s Hospital truly sets the bar for pediatric patient care,” said Michael O’Neil, founder and CEO of GetWellNetwork. “We’re excited to drive innovation with the Boston Children’s team and enhance the exceptional care experience they provide for their patients and families.”